SAMANTHA DULAY DESIGNS

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FAQs



Where are you located?
Samantha Dulay Designs is based out of San Diego, California.


Do you ship to _____?
Yes, we ship worldwide!


Has my item shipped yet?
Your item will ship 5-7 business days after payment has been received. Sometimes it ships sooner!


Where is my item? How long does it take to get to me?
Depending on the shipping service you choose at checkout, it typically takes anywhere from 2-5 days for domestic orders, and 1-3 weeks for international orders. If you ordered using a shipping service with tracking, you will get an email notification with tracking info when your item ships out.


I don't like my item!
I'm sorry about that. You are welcome to exchange your piece for something of equal value within 90 days of purchase. Items MUST be returned in new, unworn condition. Unless your item is defective, or damaged in shipping, all pieces are non-returnable. All custom pieces are final sale.


Can you make me something custom?
Absolutely! Send me an email (Samantha@SamanthaDulay.com) with some details about what you're looking to get made and we'll get started!


How long does it take for a custom item?
Depending on what you are ordering, custom items take anywhere from 2-8 weeks. High volume holidays (such as Mother's Day and Christmas) may extend this lead time.